Put the customer experience first and success will follow

Put the customer experience first and success will follow

Business is people, people, people. The problem is, people can be unpredictable - we can't control people or what they think (now in sales, that would be gold!) However, when it comes to the letters on a page, the layout of a document or technical aspects of our process, these are things we can control, so it's easy to get hung up on them. It's human nature.

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Headshot and Shoulders Above: Corporate Portraits for RPS Group, Birmingham

Headshot and Shoulders Above: Corporate Portraits for RPS Group, Birmingham

RPS Group, a leading global professional services firm that defines, designs and manages projects across a number of sectors, recently undertook a significant re-branding project, and this of course included photography. As part of the refresh in image style, a new style of headshot was developed. The key goals being to show RPS people in their best light, professional and approachable.

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Sandwell Event Photography: Signing the Pledge for Better Mental Health at Work

Sandwell Event Photography: Signing the Pledge for Better Mental Health at Work

I recently had the pleasure of joining Black Country Housing Group (“BCHG”) as they celebrated signing the Time to Change Pledge how we think and act about mental health at work. It was a really great event, attended by both Amanda Tomlinson, BCHG CEO, and Sean Russell, Implementation Director for the Mental Health Commission.

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It's not what you say, it's how you say it: 3 key elements to a great PR photo

It's not what you say, it's how you say it: 3 key elements to a great PR photo

We've all heard the phrase that "it's not what you say, it's how you say it" - and this is often true. In fact, a study conducted by UCLA relating to public speaking revealed that hand gestures account for 55% of impact, tone of voice for 38% and words for a tiny 7%. So how can this apply to a PR story?

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